Refund & Return Policy

At FursuitFabric, we want you to feel confident when ordering fabric from us. Because many of our fabrics are prepared and cut specifically for each order, return eligibility depends on the condition and type of product purchased.

Please review the following policy before placing your order.

Return Requests

If your item is eligible for return, please contact us within 7 days of delivery.

Returned products must be unused, unwashed, unaltered, and in their original condition. Approved standard returns may be subject to a 15% restocking fee.

Unless the return is caused by an error on our part or a confirmed product defect, return shipping costs are the responsibility of the customer.

Original shipping charges, customs duties, import taxes, brokerage fees, and other shipping-related charges are non-refundable.

Please contact us before sending anything back. Returns sent without prior approval may not be accepted.

Cut & Prepared Fabric

Fabric that has been cut or prepared specifically to fulfill an order cannot normally be returned or exchanged.

This includes fabric cut from a larger roll according to the quantity or dimensions ordered by the customer.

We cannot accept returns for fabric that has been:

• Cut or trimmed after delivery

• Shaved

• Washed

• Sewn

• Dyed or otherwise modified

• Used in a project

• Custom cut or specially prepared

• Custom dyed or custom produced

We strongly recommend checking the fabric carefully before cutting, shaving, washing, sewing, or otherwise modifying it.

Samples & Swatches

Samples, swatches, clearance items, and specially produced items are generally final sale and are not eligible for return.

We encourage ordering a sample or swatch before placing a larger order when exact color, texture, pile length, softness, or other physical characteristics are important to your project.

Color Differences

We make every reasonable effort to present product colors accurately.

However, colors may appear slightly different depending on screen settings, lighting conditions, photography, and production batches. Minor color variation is therefore not considered a product defect or incorrect item.

For projects requiring close color matching, we recommend ordering a physical sample before purchasing a larger quantity.

Please also note that slight variation may occur between different production batches.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an incorrect item, or your fabric arrives damaged or with a significant manufacturing defect, contact us within 3 business days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos showing the affected area

• Photos of the packaging if the parcel was damaged during transportation

Once the issue has been reviewed and confirmed, we will work with you on an appropriate solution, which may include replacement, refund, or another reasonable resolution depending on the situation.

When the issue is confirmed to have resulted from our error, we will cover any approved return shipping costs.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Once fabric has been cut, prepared, packed, or otherwise processed for your order, cancellation may no longer be possible.

For cancellations approved before order preparation begins, payment processing costs that cannot be recovered may be deducted from the refund, up to 4% of the order value.

International Orders

Customers are responsible for any customs duties, VAT, import taxes, brokerage charges, or other fees imposed by the destination country unless otherwise stated at checkout.

These charges are not included in refunds.

If a shipment is refused, abandoned, returned, or destroyed because of unpaid import charges, customs requirements, or an incorrect address supplied by the customer, any resulting shipping, return, customs, or handling costs may be deducted from the refund where applicable.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

Shipping charges and other non-refundable costs described in this policy will not be included in the refund.

Need Help?

If you have a problem with an order, please contact us before returning or disposing of any product.

Our goal is to review genuine order issues fairly and find a practical solution whenever possible.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.