Refund & Return Policy

At FursuitFabric, we want you to feel confident when ordering fabric and materials. Please review this policy before placing an order. All fabric is cut from the roll and prepared specifically for each order, so return eligibility depends on the product and its condition.

Return Requests

If you would like us to review a return request, please email support@fursuitfabric.com within 7 days of delivery. Include your order number and clear photos of the unused item. This request window does not make cut-to-order or other final-sale products eligible for a change-of-mind return.

Eligible standard returns must be unused, unwashed, unaltered, and in their original condition. Approved standard returns are subject to a 15% restocking fee. Customers are responsible for return shipping costs unless we confirm a product defect, shipping damage, or an error on our part. The restocking fee does not apply to verified damaged, defective, or incorrect items.

Original shipping, freight, customs duties, import taxes, brokerage fees, and other shipping-related charges are non-refundable except where required by applicable law.

Non-Returnable Items

All of our fabric is cut to order. Once fabric has been cut from the roll for your order, it is considered custom-prepared and is not eligible for a change-of-mind return or exchange.

The following are also not eligible for standard returns:

• Products that have been washed, cut, trimmed, shaved, sewn, dyed, or otherwise altered or used in a project.
• Custom-cut orders, custom dye lots, custom-produced fabric, and other special orders.
• Samples, swatches, sample books, swatch cards, trial pieces, and items sold as clearance or final sale.

These exclusions do not remove the remedies described below for verified damaged, defective, or incorrect products, or any consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Items

Please inspect your order on arrival and report any damage, significant manufacturing defect, or incorrect item within 3 business days of delivery by emailing support@fursuitfabric.com. Include:

• Your order number.
• A brief description of the problem.
• Clear photos showing the affected fabric and any packaging damage.

Please keep the product and original packaging while we review your claim. For a verified damaged, defective, or incorrect item, you may choose a replacement or refund. We will cover any approved return shipping costs. Please report issues before cutting, shaving, washing, sewing, or otherwise modifying the fabric.

Color Variation

Colors may appear different depending on the monitor, device, lighting, photography, and production batch. Minor color variation is not normally considered a defect or incorrect item.

For projects requiring close color matching, we strongly recommend ordering physical samples or swatches before purchasing a larger quantity.

Return Authorization and Shipping Address

Please contact us before returning any item. If the return is approved, we will provide a Return Merchandise Authorization number (RMA#) and the correct return warehouse address. Returns sent without approval or to the wrong address may not be accepted.

International Orders

Customers are responsible for customs duties, VAT, import taxes, brokerage fees, and other destination-country charges unless stated otherwise at checkout. These charges are not included in our refunds except where required by applicable law.

If a parcel is refused, abandoned, returned, or destroyed because of unpaid import charges, unmet customs requirements, or an incorrect customer-supplied address, any resulting shipping, return, customs, or handling costs may be deducted from an eligible refund where permitted.

Order Changes and Cancellations

To request a change or cancellation, email support@fursuitfabric.com as soon as possible with your order number.

Once fabric has been cut, prepared, packed, or otherwise processed, cancellation may no longer be possible. For cancellations approved before preparation begins, unrecoverable payment processing costs may be deducted from the refund, up to 4% of the order value, where permitted.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds will be initiated to the original payment method within 7 business days after the return has been received and inspection is complete. Your bank or payment provider may take additional time to post the funds.

Applicable restocking fees and the non-refundable charges described above will be deducted where permitted. Business days exclude weekends and public holidays.

Need Help?

Contact support@fursuitfabric.com before returning or disposing of a product. We will review genuine order issues and work toward a practical solution.

Nothing in this policy limits consumer rights or remedies that cannot legally be excluded under applicable law.