Shipping & Delivery Policy

FursuitFabric ships fabric and related products to customers worldwide. This page explains how orders are prepared, shipped, tracked, and handled in the event of a delivery issue.

Order Processing

Most standard orders are prepared for shipment within 3–5 business days after payment has been successfully received.

During holidays, promotional periods, or unusually high order volumes, processing may take approximately 5–7 business days.

Wholesale, bulk, custom-color, custom-production, or other special orders may require additional preparation time. Where applicable, estimated production or processing times will be discussed separately.

Business days do not include weekends or public holidays.

International Shipping

We offer worldwide shipping to most destinations we can reliably serve.

Depending on the destination, parcel size, weight, and available service, orders may be shipped through carriers such as:

• FedEx

• UPS

• DHL

• International postal or logistics partners

The carrier used for an order may vary depending on the destination and available shipping service.

Shipping Costs

Shipping charges are calculated based on factors such as destination, package weight or volume, and the selected shipping method.

Available shipping options and applicable charges will normally be displayed during checkout.

Large wholesale or special orders may require an individual shipping quotation.

Estimated Delivery Times

Delivery times vary depending on destination, carrier, customs processing, and the shipping service selected.

The following ranges may be used as general references after dispatch:

United States / Canada / Europe: approximately 7–15 days
Australia / New Zealand: approximately 10–18 days
Asia and other destinations: approximately 7–20 days

These are estimates rather than guaranteed delivery dates.

Customs inspections, severe weather, peak shipping periods, local delivery conditions, carrier disruptions, and other circumstances outside our control may cause delays.

Tracking

When tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after the shipping label or tracking number has been created.

Customs, Duties & Import Taxes

International shipments may be subject to customs duties, VAT, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise during checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping charge paid to FursuitFabric.

Customs policies vary by country. Customers are responsible for understanding any import requirements that apply to their destination.

Customs clearance may also affect delivery time.

Shipping Address

Please check your shipping information carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, contact us as soon as possible. We will try to update the address if the parcel has not yet entered the shipping process.

Once an order has been dispatched, we may not be able to change the destination.

Additional costs resulting from an incorrect or incomplete address supplied by the customer, including redelivery or return shipping charges, may be the customer's responsibility.

Refused or Unclaimed Shipments

If a parcel is refused, left unclaimed, or cannot be delivered because the recipient does not complete required customs procedures or pay applicable import charges, the carrier may return or dispose of the shipment.

Any resulting return shipping, customs, storage, handling, or related charges may be deducted from an eligible refund.

Lost Packages

If tracking indicates that your parcel has not arrived within a reasonable period, please contact us.

We will review the tracking information and, where appropriate, work with the carrier to open an investigation.

Carrier investigations can take time, particularly for international shipments. A replacement or refund will be considered after the shipping status and circumstances have been verified.

Damaged Packages

If your parcel arrives visibly damaged, please keep the original packaging and contact us within 3 business days of delivery.

Please provide your order number and clear photographs of both the packaging and affected products so we can review the issue and, where necessary, submit a claim with the carrier.

Delivery Delays

International delivery dates cannot be guaranteed.

FursuitFabric is not responsible for delays caused by customs clearance, carrier disruptions, weather, local postal services, incorrect delivery information, force majeure events, or other circumstances outside our reasonable control.

However, if you experience an unusual delay, please contact us and we will help check the shipment status.

Questions About Shipping

If you are planning a large order, wholesale purchase, or shipment to a destination with special delivery requirements, please contact us before ordering.

We can help confirm available shipping options before your order is prepared.